UAB “Nortus” is pleased to share a significant achievement – according to a 2026 client (executive) survey, the company’s Net Promoter Score (NPS) reached an outstanding 90%. This is one of the highest indicators of client loyalty and satisfaction, clearly demonstrating that clients not only value their cooperation with NORTUS but also actively recommend the company to others.
High Trust and Strong Client Relationships
The survey included 20 company executives, with an overall participation rate of nearly 69%. These results provide a reliable reflection of actual client experiences and opinions.
Importantly, none of the respondents expressed negative views regarding any aspect of the cooperation – all evaluated areas received positive feedback.
What Value Do NORTUS Projects Create for Clients?
According to company executives, the greatest benefits delivered by NORTUS projects are:
These results demonstrate that Lean methodology impacts organizations not only at the operational level but also creates long-term effects on business direction and organizational culture.
Value Not Only for the Organization, but Also for the Leader
In addition to organizational improvements, the survey also revealed strong personal benefits for company leaders. The most frequently highlighted aspects were:
This confirms that the role of NORTUS often goes beyond traditional consulting — becoming a long-term strategic partner.
Consultants as Trusted Partners
The majority of respondents described NORTUS consultants as:
Such evaluations reflect a high level of trust and close collaboration, both of which are essential for achieving real organizational transformation.
90% NPS Is More Than Just a Number. It is proof of trust, partnership, and tangible results.
We sincerely thank all our clients for their cooperation and trust.
