{"id":13743,"date":"2026-04-29T11:12:00","date_gmt":"2026-04-29T08:12:00","guid":{"rendered":"https:\/\/nortus.eu\/news\/nortus-client-trust-reaches-a-record-high-nps-score-hits-90\/"},"modified":"2026-05-15T12:10:57","modified_gmt":"2026-05-15T09:10:57","slug":"nortus-client-trust-reaches-a-record-high-nps-score-hits-90","status":"publish","type":"post","link":"https:\/\/nortus.eu\/en\/news\/nortus-client-trust-reaches-a-record-high-nps-score-hits-90\/","title":{"rendered":"NORTUS Client Trust Reaches a Record High \u2013 NPS Score Hits 90%"},"content":{"rendered":"\n

UAB \u201cNortus\u201d is pleased to share a significant achievement \u2013 according to a 2026 client (executive) survey, the company\u2019s Net Promoter Score (NPS) reached an outstanding 90%<\/strong>. This is one of the highest indicators of client loyalty and satisfaction, clearly demonstrating that clients not only value their cooperation with NORTUS but also actively recommend the company to others.<\/p>\n\n\n\n

High Trust and Strong Client Relationships<\/strong><\/p>\n\n\n\n

The survey included 20 company executives, with an overall participation rate of nearly 69%. These results provide a reliable reflection of actual client experiences and opinions.<\/p>\n\n\n\n

Importantly, none of the respondents expressed negative views regarding any aspect of the cooperation \u2013 all evaluated areas received positive feedback.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

What Value Do NORTUS Projects Create for Clients?<\/strong><\/p>\n\n\n\n

According to company executives, the greatest benefits delivered by NORTUS projects are:<\/p>\n\n\n\n

  • building a stronger organizational culture,<\/li>
  • reducing operational losses,<\/li>
  • increasing employee engagement,<\/li>
  • creating clarity in processes and responsibilities,<\/li>
  • achieving financial savings,<\/li>
  • refining strategic objectives.<\/li><\/ul>\n\n\n\n

    These results demonstrate that Lean methodology impacts organizations not only at the operational level but also creates long-term effects on business direction and organizational culture.<\/p>\n\n\n\n

    Value Not Only for the Organization, but Also for the Leader<\/strong><\/p>\n\n\n\n

    In addition to organizational improvements, the survey also revealed strong personal benefits for company leaders. The most frequently highlighted aspects were:<\/p>\n\n\n\n

    • pride in applying advanced management practices,<\/li>
    • personal growth and development,<\/li>
    • the opportunity to consult with a trusted partner on various business matters.<\/li><\/ul>\n\n\n\n
      • \"\"<\/figure><\/li><\/ul><\/figure>\n\n\n\n

        This confirms that the role of NORTUS often goes beyond traditional consulting \u2014 becoming a long-term strategic partner.<\/p>\n\n\n\n

        Consultants as Trusted Partners<\/strong><\/p>\n\n\n\n

        The majority of respondents described NORTUS consultants as:<\/p>\n\n\n\n

        • trusted advisors (55%),<\/li>
        • reliable partners (35%).<\/li><\/ul>\n\n\n\n

          Such evaluations reflect a high level of trust and close collaboration, both of which are essential for achieving real organizational transformation.<\/p>\n\n\n\n

          \n\n\n\n

          90% NPS Is More Than Just a Number. It is proof of trust, partnership, and tangible results.<\/strong><\/p>\n\n\n\n

          We sincerely thank all our clients for their cooperation and trust.<\/p>\n","protected":false},"excerpt":{"rendered":"

          UAB \u201cNortus\u201d is pleased to share a significant achievement \u2013 according to a 2026 client (executive) survey, the company\u2019s Net Promoter Score (NPS) reached an outstanding 90%. This is one of the highest indicators of client loyalty and satisfaction, clearly demonstrating that clients not only value their cooperation with NORTUS but also actively recommend the […]<\/p>\n","protected":false},"author":19,"featured_media":13690,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[9],"tags":[],"acf":[],"yoast_head":"\nNORTUS Client Trust Reaches a Record High \u2013 NPS Score Hits 90% - NORTUS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nortus.eu\/en\/news\/nortus-client-trust-reaches-a-record-high-nps-score-hits-90\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NORTUS Client Trust Reaches a Record High \u2013 NPS Score Hits 90% - NORTUS\" \/>\n<meta property=\"og:description\" content=\"UAB \u201cNortus\u201d is pleased to share a significant achievement \u2013 according to a 2026 client (executive) survey, the company\u2019s Net Promoter Score (NPS) reached an outstanding 90%. 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